Cisco Network Engineer

Realtime Recruitment · Recruitment agency
Contract•Platform / Infrastructure•Dublin, Ireland
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At a glance

Employment type
Contract
Workplace
On-site

What you'll be doing

Seeking an experienced Cisco Network Engineer for a 12-month contract in Dublin. The role involves operational support, troubleshooting, incident resolution, and contributing to network projects within Cisco network environments. Collaboration with ICT teams and adherence to service management processes are key.

  • Provide day-to-day operational support across Cisco network environments
  • Monitor, troubleshoot, and resolve network incidents per service targets and SLAs
  • Act as technical point of contact for Cisco networking matters
  • Support delivery of network infrastructure projects, upgrades, and improvements
  • Diagnose and resolve complex network issues, escalating as needed
  • Manage technical escalations to Cisco and document issues
  • Maintain accurate network documentation and technical records
  • Collaborate with ICT teams and technical stakeholders

Key requirements

Must-have

  • Strong Cisco networking knowledge and troubleshooting experience
  • Experience supporting enterprise network environments
  • Understanding of network technologies, protocols, routing, switching, and network security
  • Proven incident resolution and escalation management experience
  • Experience with ITIL/service management processes and SLAs
  • Strong analytical and problem-solving skills
  • Excellent communication skills
  • Methodical approach to documentation

Experience: Strong hands-on experience supporting Cisco network environments and troubleshooting within structured IT service environments.

Role signals

Technical focus
network engineering
Hands-on vs management
Hands-on

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Full job description

Cisco Network Engineer – 12 Month Day Rate Contract

About the Role

We are seeking an experienced Cisco Network Engineer to provide day-to-day operational support across the DCC/DETE Cisco network environments. This is a key technical role, supporting the stability, performance, and continuous improvement of critical network infrastructure.

The successful candidate will work closely with DCC/DETE ICT teams, providing expert technical support, assisting with incident resolution, and contributing to network-related projects and initiatives.

Key Responsibilities

  • Provide day-to-day operational support across the DCC/DETE Cisco network environments.

  • Monitor, troubleshoot, and resolve network incidents in line with agreed service targets and SLAs.

  • Act as a key technical point of contact for DCC/DETE ICT teams on Cisco networking matters.

  • Support the delivery of network infrastructure projects, upgrades, changes, and improvements.

  • Diagnose and resolve complex network issues, escalating to appropriate teams or vendors where required.

  • Manage technical escalations to Cisco, ensuring issues are clearly documented and progressed through to resolution.

  • Maintain accurate and up-to-date network documentation, configurations, procedures, and technical records.

  • Work collaboratively with ICT teams and other technical stakeholders to ensure effective service delivery.

  • Follow established change, incident, problem, and service management processes.

  • Ensure all activities are delivered in accordance with agreed operational procedures, service targets, and security requirements.

  • Contribute to the ongoing improvement, resilience, and performance of the network environment.

The Ideal Candidate

The successful candidate will have strong hands-on experience supporting Cisco network environments and a proven ability to troubleshoot and resolve network incidents within a structured IT service environment.

You should have:

  • Strong Cisco networking knowledge and practical troubleshooting experience.

  • Experience supporting enterprise network environments.

  • A good understanding of network technologies, protocols, routing, switching, and network security.

  • Proven experience in incident resolution and technical escalation management.

  • Experience working within ITIL/service management processes and agreed SLAs.

  • Strong analytical and problem-solving skills.

  • Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders.

  • A methodical approach to technical documentation and record keeping.

  • The ability to manage competing priorities and work effectively under pressure.

  • A proactive approach to identifying and resolving technical issues.

Interview prep pack

Grounded in this listing. Use it to prepare examples before you apply.

Your interview focus

Based on this listing, the Cisco Network Engineer contract role in Dublin focuses on providing operational support, troubleshooting, and continuous improvement for Cisco network environments within enterprise settings, while collaborating closely with ICT teams and adhering to ITIL/service management processes.

  • Cisco troubleshooting expertise·High
  • Incident and escalation management·High
  • ITIL/service management familiarity·Medium
  • Documentation and communication·Medium

Only have 30 minutes?

Follow a focused preparation plan based on this job.

Start 30-minute prep

Your 30-minute plan

  1. Review Cisco Troubleshooting Scenarios

    0–8 min

    Revisit recent incidents you have resolved in Cisco environments, focusing on your diagnostic process and outcomes.

  2. Refresh ITIL and Service Management Knowledge

    8–14 min

    Study key ITIL processes and how they apply to network operations, especially incident and change management.

  3. Prepare Documentation and Escalation Examples

    14–20 min

    Gather examples of your technical documentation and experiences managing escalations to vendors.

  4. Research DCC/DETE and Their ICT Environment

    20–25 min

    Look up public information about DCC/DETE to understand their network scale and recent initiatives.

  5. Plan Questions for the Interview

    25–30 min

    Select and tailor questions to ask about the role, team, and technical environment.

Likely questions

, 7 items

Priority reflects how strongly this topic is emphasised in the job listing, not whether it will be asked.

Talking points

, 5 items

  • Hands-on Cisco Network Troubleshooting

    You will need to demonstrate your ability to quickly diagnose and resolve issues in complex Cisco environments; prepare examples of challenging incidents you have resolved.

  • Incident Resolution and Escalation

    The role requires managing incidents and escalating to vendors when necessary; be ready to discuss your process for handling escalations and ensuring timely resolution.

  • Enterprise Network Protocols and Security

    A strong understanding of routing, switching, and network security is essential; prepare to discuss your experience with these technologies in enterprise settings.

  • ITIL and Service Management Processes

    Experience working within ITIL frameworks and meeting SLAs is highlighted; be prepared to explain how you have followed or improved service management processes.

  • Technical Documentation and Communication

    Maintaining accurate records and communicating with both technical and non-technical stakeholders is key; have examples ready of your documentation practices and cross-team collaboration.

What to research

, 4 items

  • Cisco Network Technologies and Troubleshooting

    Review your experience with Cisco routing, switching, and network security, focusing on troubleshooting methodologies and tools.

  • ITIL and Service Management Processes

    Refresh your knowledge of ITIL processes, especially incident, change, and problem management, and how they relate to network operations.

  • Network Documentation Standards

    Prepare examples of your documentation practices, including templates, tools, and how you ensure accuracy and compliance.

  • Incident Escalation Procedures

    Be ready to discuss your approach to escalating technical issues to vendors and managing follow-up.

Questions to ask

, 6 items
  1. What are the main challenges currently facing the DCC/DETE Cisco network environments?

    Why ask this? To understand the specific pain points and priorities for the role.

  2. How is success measured for this position, particularly regarding incident resolution and service targets?

    Why ask this? To clarify performance expectations and key metrics.

  3. What is the typical process for escalating complex network issues to Cisco or other vendors?

    Why ask this? To learn about established escalation procedures and your level of autonomy.

  4. Can you describe the structure and collaboration style of the ICT teams I would be working with?

    Why ask this? To gauge team dynamics and communication expectations.

  5. Are there any upcoming network projects, upgrades, or initiatives that this role will be involved in?

    Why ask this? To identify opportunities for impact and areas to prepare for.

  6. What tools and platforms are currently used for network monitoring, documentation, and service management?

    Why ask this? To understand the technical environment and prepare for onboarding.

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Apply NowApply before: 4 Oct 2026