Customer Delivery Manager – SaaS Implementation & Customer Success!

Archer · Recruitment agency

Full-time•Engineering management•Limerick, Ireland · Remote within Ireland · Hybrid

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TechJobs.ie Job Insights

At a glance

Employment type: Full-time
Location: Limerick, Ireland · Remote within Ireland · Hybrid
Workplace: Hybrid
Category: Engineering management

Technologies & skills

Primary technologies

PHP

What you'll be doing

Lead end-to-end customer implementations and drive customer success for a growing SaaS technology business. Collaborate with cross-functional teams, manage multiple projects, optimize onboarding processes, and work directly with the COO to shape delivery strategy and improve customer experience.

Lead end-to-end customer implementations from onboarding to delivery
Build and manage strong customer relationships throughout the journey
Collaborate with Product, Development, and Customer Care teams
Optimize onboarding and implementation processes
Track KPIs to improve delivery performance and customer experience
Coordinate stakeholders and manage multiple implementations
Drive customer adoption through training and ongoing support

Key requirements

Must-have

5+ years experience in Customer Delivery, Project Management, or Customer Success within a SaaS or technology-driven environment
Proven experience managing multiple customer implementations
Track record of delivering projects on time and within scope

Experience: 5+ years

Role signals

Technical focus: customer delivery, project management, process optimization
Hands-on vs management: Hands-on

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Full job description

Customer Delivery Manager – SaaS Implementation & Customer Success!

- Join a growing SaaS technology business with ambitious growth plans

- Take ownership of end-to-end customer implementations and drive customer success

- Work directly with senior leadership and cross-functional teams to shape the delivery function

An exciting opportunity has opened for a Customer Delivery Manager to join a growing SaaS technology organisation, taking ownership of customer delivery, implementation and long-term customer success. This is a high-impact role for someone who enjoys managing complex projects, building strong customer relationships and ensuring technology solutions deliver real value.

As Customer Delivery Manager, you will lead the end-to-end implementation process, ensuring customers are onboarded successfully, projects are delivered on time and within scope, and expectations are managed throughout the customer journey. Working closely with customers and internal teams across Product, Development and Customer Care, you will play a key role in delivering a seamless customer experience and driving adoption of the organisation’s SaaS solutions.

Reporting directly to the Chief Operating Officer (COO), you will have the opportunity to influence how customer delivery operates across the business. From managing multiple implementations and coordinating stakeholders to optimising onboarding processes and establishing delivery KPIs, you will help build a scalable delivery function that supports customer satisfaction, retention and business growth.

This is an excellent opportunity for an experienced Customer Delivery, Project Management or Customer Success professional who wants to take ownership, improve processes and make a tangible impact within an ambitious technology business.

Why This Role Stands Out

End-to-end ownership: Lead customer implementations from onboarding to successful delivery.
Customer relationships: Build strong stakeholder relationships and manage the customer journey.
Leadership exposure: Work directly with the COO to shape delivery strategy.
Cross-functional impact: Collaborate with Product, Development and Customer Care.
Process optimisation: Improve onboarding and implementation processes.
Customer adoption: Drive engagement through training and ongoing support.
Measurable results: Track KPIs to improve delivery performance and customer experience.
Career growth: Develop professionally within a growing SaaS business.

What You Bring

5+ years of experience in Customer Delivery, Project Management or Customer Success within a SaaS or technology-driven environment.
Proven experience managing multiple customer implementations and delivering projects on time and within scope.

Package & Benefits

Up to €80,000 base salary + more benefits
Performance-based incentives
Hybrid working

Location: Hybrid – Limerick City, Ireland

Interested in taking ownership of customer delivery, improving SaaS implementation processes and helping customers achieve lasting value from technology? Get in touch to find out more about this exciting opportunity. Contact Serena Akbib on +353 1 960 9972 or send your CV to .

Interview prep pack

Grounded in this listing. Use it to prepare examples before you apply.

Your interview focus

Based on this listing, the Customer Delivery Manager role focuses on leading end-to-end SaaS implementations, optimizing onboarding processes, and ensuring customer success through strong relationship management and cross-functional collaboration.

Project management in SaaS context·High
Process improvement and KPI focus·High
Cross-functional collaboration·Medium
Customer relationship management·High

Only have 30 minutes?

Follow a focused preparation plan based on this job.

Start 30-minute prep

Your 30-minute plan

Review Your SaaS Implementation Experience
0–8 min
List and reflect on your most relevant SaaS project management and customer delivery examples, focusing on outcomes and challenges.
Prepare Process Optimization Stories
8–15 min
Select 1-2 strong examples where you improved onboarding or delivery processes, including before-and-after metrics.
Refresh KPI and Metrics Knowledge
15–20 min
Identify which KPIs you have tracked in previous roles and how you used them to drive improvements.
Plan Questions for the Interviewer
20–25 min
Choose 3-4 questions from the provided list that align with your interests and the role’s focus.
Research the Company’s SaaS Offerings
25–30 min
Familiarize yourself with the company’s products and customer base to tailor your examples and questions.

Likely questions

Expand all

Priority reflects how strongly this topic is emphasised in the job listing, not whether it will be asked.

1Can you describe your experience managing multiple SaaS customer implementations simultaneously?High
Why they may ask
To assess your ability to handle complex, concurrent projects and prioritize effectively.
Prepare to discuss
- Specific examples of managing several implementations at once
- Approach to prioritization and resource allocation
- How you ensured all projects were delivered on time and within scope
Tip: Use a recent example and quantify results where possible.
2How have you built and maintained strong relationships with customers throughout the implementation process?High
Why they may ask
To evaluate your stakeholder management and communication skills.
Prepare to discuss
- Techniques for building trust and rapport
- Methods for managing expectations and resolving conflicts
- Examples of turning challenging relationships into successful partnerships
Tip: Highlight your communication style and adaptability.
3Describe a time you optimized an onboarding or implementation process. What was the outcome?High
Why they may ask
To understand your process improvement mindset and impact on delivery performance.
Prepare to discuss
- Clear description of the process before and after
- Steps you took to identify and implement improvements
- Measurable results (e.g., reduced onboarding time, improved customer satisfaction)
Tip: Focus on tangible improvements and data-driven results.
4How do you track and use KPIs to improve customer delivery and experience?Medium
Why they may ask
To gauge your analytical skills and focus on continuous improvement.
Prepare to discuss
- Key KPIs you have used in previous roles
- How you collected and analyzed data
- Actions you took based on KPI insights
Tip: Mention both qualitative and quantitative metrics.
5Give an example of how you collaborated with cross-functional teams to deliver a successful customer project.Medium
Why they may ask
To assess your teamwork and coordination abilities.
Prepare to discuss
- How you engaged with Product, Development, or Customer Care
- Challenges faced and how you overcame them
- Impact on project delivery and customer satisfaction
Tip: Emphasize communication and problem-solving.
6What strategies have you used to drive customer adoption and ensure ongoing success post-implementation?Medium
Why they may ask
To determine your approach to long-term customer engagement and retention.
Prepare to discuss
- Training and support initiatives you led
- How you measured adoption and success
- Examples of increasing customer engagement or retention
Tip: Connect your answer to business outcomes.
7How do you handle situations where a project is at risk of missing deadlines or going out of scope?Medium
Why they may ask
To evaluate your risk management and problem-solving skills.
Prepare to discuss
- Early warning signs you look for
- Steps you take to get projects back on track
- How you communicate with stakeholders during issues
Tip: Show your proactive and transparent approach.

Talking points

End-to-End SaaS Implementation
You will need to demonstrate your ability to manage complex customer onboarding and delivery projects from start to finish, including handling multiple implementations simultaneously.
Building and Managing Customer Relationships
The role requires strong stakeholder management skills; be ready to share examples of how you have built trust and managed expectations throughout the customer journey.
Process Improvement and KPI Tracking
You will be expected to optimize onboarding and implementation processes and use KPIs to measure and improve delivery performance; prepare examples of process improvements you have led.
Cross-Functional Collaboration
Success in this role depends on working closely with Product, Development, and Customer Care teams; be prepared to discuss how you have coordinated with internal teams to deliver customer value.
Driving Customer Adoption and Success
You will need to show how you have driven customer engagement and adoption through training and ongoing support, ensuring long-term customer satisfaction.

What to research

Review SaaS Implementation Methodologies
Refresh your knowledge of best practices for SaaS onboarding and delivery, including common challenges and solutions.
Prepare Examples of Process Optimization
Identify specific instances where you improved delivery or onboarding processes, including measurable outcomes.
Understand Cross-Functional Collaboration
Be ready to discuss how you have worked with Product, Development, and Customer Care teams to deliver customer value.
Familiarize Yourself with KPI Tracking
Review which KPIs are most relevant for customer delivery and how you have used them to drive improvements.

Questions to ask

How is success measured for customer implementations in this role?
Why ask this? To understand the key performance indicators and expectations for delivery outcomes.
What are the biggest challenges currently facing the customer delivery function?
Why ask this? To identify areas where you can add immediate value and tailor your approach.
How does the Customer Delivery Manager collaborate with Product, Development, and Customer Care teams?
Why ask this? To clarify cross-functional workflows and communication channels.
What opportunities exist to influence or improve the current onboarding and implementation processes?
Why ask this? To gauge the level of autonomy and impact you can have in the role.
How frequently does the role interact with senior leadership, and what is the nature of that collaboration?
Why ask this? To understand the level of visibility and strategic input expected.
What tools or platforms are currently used to manage customer implementations and track KPIs?
Why ask this? To assess the technical environment and identify any learning curve.

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Apply NowApply before: 16 Nov 2026

Customer Delivery Manager – SaaS Implementation & Customer Success!

TechJobs.ie Job Insights

At a glance

Technologies & skills

What you'll be doing

Key requirements

Role signals

Similar jobs

Full job description

Interview prep pack

Your interview focus

Only have 30 minutes?

Your 30-minute plan

Likely questions

Talking points

What to research

Questions to ask

Register now to upload your CV

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