Customer Delivery Manager – SaaS Implementations!

Customer Delivery Manager – SaaS Implementations!

- Join a growing SaaS technology business with ambitious growth plans

- Lead end-to-end SaaS implementations and deliver successful customer outcomes

- Opportunity to progress into delivery team management

An exciting opportunity has arisen for a Customer Delivery Manager, SaaS Implementations to join a growing technology business in Limerick. This role offers the chance to lead end-to-end customer implementations, manage key stakeholders and ensure successful delivery of SaaS solutions.

You will oversee projects from planning and onboarding through to configuration, data migration, integrations and go-live, ensuring delivery is on time and within scope. Working closely with Product, Development and Customer Success teams, you will manage timelines, resolve challenges and drive continuous improvement across implementation processes.

Reporting to senior leadership, this role offers significant ownership and the opportunity to progress into a leadership position, building and managing a customer delivery team as the business continues to grow.

Why This Role Stands Out

• End-to-end project ownership: Manage SaaS implementations from initial planning through to go-live and handover.

• Customer engagement: Build strong customer relationships, manage expectations and ensure successful project outcomes.

• Career progression: Opportunity to develop into a Delivery Manager role, with responsibility for leading and managing an implementation team.

• Cross-functional collaboration: Work closely with Product, Development and Customer Success to deliver effective technology solutions.

• Process improvement: Identify opportunities to streamline implementation processes and improve project efficiency.

• Variety and responsibility: Manage multiple projects, coordinate stakeholders and take ownership of delivery challenges.

• Leadership exposure: Work closely with senior management and contribute to the development of the company’s delivery function.

What You Bring

• 5+ years of experience in Project Management, SaaS Implementations, Technology Delivery or a similar role.

• Proven experience managing multiple projects simultaneously, ensuring delivery against agreed timelines, budgets and scope.

Package & Benefits

• Up to €80,000 base salary, depending on experience, plus additional benefits.

• Performance-based incentives.

• Hybrid working arrangement.

• Clear career progression, with the opportunity to move into delivery team management as the business grows.

• The opportunity to make a real impact within an expanding SaaS technology organisation.

Location: Limerick City, Ireland – Hybrid

Interested in taking ownership of SaaS implementation projects and progressing your career towards delivery leadership? This is an excellent opportunity to join a growing technology business where you can shape project delivery, build strong customer relationships and develop into a team management position.

For more information, contact Serena Akbib on +353 1 960 9972 or send your CV to .