Customer Delivery Manager – SaaS Implementation & Customer Success!
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At a glance
- Employment type
- Full-time
- Workplace
- Hybrid
- Category
- Engineering management
Technologies & skills
Primary technologies
What you'll be doing
Lead end-to-end customer implementations and drive customer success for a growing SaaS technology business. Collaborate with senior leadership and cross-functional teams to shape and optimize the delivery function, ensuring seamless onboarding, project delivery, and customer adoption.
- Lead end-to-end customer implementations from onboarding to delivery
- Build and manage strong customer and stakeholder relationships
- Collaborate with Product, Development, and Customer Care teams
- Optimize onboarding and implementation processes
- Track KPIs to improve delivery performance and customer experience
- Coordinate multiple customer implementations and stakeholders
Key requirements
Must-have
- 5+ years experience in Customer Delivery, Project Management, or Customer Success within a SaaS or technology-driven environment
- Proven experience managing multiple customer implementations
- Experience delivering projects on time and within scope
Experience: 5+ years
Role signals
- Technical focus
- customer delivery, SaaS implementation, process optimization
- Hands-on vs management
- Hands-on
Similar jobs
Full job description
Customer Delivery Manager – SaaS Implementation & Customer Success!
- Join a growing SaaS technology business with ambitious growth plans
- Take ownership of end-to-end customer implementations and drive customer success
- Work directly with senior leadership and cross-functional teams to shape the delivery function
An exciting opportunity has opened for a Customer Delivery Manager to join a growing SaaS technology organisation, taking ownership of customer delivery, implementation and long-term customer success. This is a high-impact role for someone who enjoys managing complex projects, building strong customer relationships and ensuring technology solutions deliver real value.
As Customer Delivery Manager, you will lead the end-to-end implementation process, ensuring customers are onboarded successfully, projects are delivered on time and within scope, and expectations are managed throughout the customer journey. Working closely with customers and internal teams across Product, Development and Customer Care, you will play a key role in delivering a seamless customer experience and driving adoption of the organisation’s SaaS solutions.
Reporting directly to the Chief Operating Officer (COO), you will have the opportunity to influence how customer delivery operates across the business. From managing multiple implementations and coordinating stakeholders to optimising onboarding processes and establishing delivery KPIs, you will help build a scalable delivery function that supports customer satisfaction, retention and business growth.
This is an excellent opportunity for an experienced Customer Delivery, Project Management or Customer Success professional who wants to take ownership, improve processes and make a tangible impact within an ambitious technology business.
Why This Role Stands Out
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End-to-end ownership: Lead customer implementations from onboarding to successful delivery.
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Customer relationships: Build strong stakeholder relationships and manage the customer journey.
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Leadership exposure: Work directly with the COO to shape delivery strategy.
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Cross-functional impact: Collaborate with Product, Development and Customer Care.
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Process optimisation: Improve onboarding and implementation processes.
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Customer adoption: Drive engagement through training and ongoing support.
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Measurable results: Track KPIs to improve delivery performance and customer experience.
What You Bring
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5+ years of experience in Customer Delivery, Project Management or Customer Success within a SaaS or technology-driven environment.
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Proven experience managing multiple customer implementations and delivering projects on time and within scope.
Package & Benefits
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Up to €80,000 base salary + more benefits
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Performance-based incentives
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Hybrid working
Location: Hybrid – Limerick City, Ireland
Interested in taking ownership of customer delivery, improving SaaS implementation processes and helping customers achieve lasting value from technology? Get in touch to find out more about this exciting opportunity. Contact Serena Akbib on +353 1 960 9972 or send your CV to .
Interview prep pack
Grounded in this listing. Use it to prepare examples before you apply.
Your interview focus
Based on this listing, the Customer Delivery Manager role focuses on leading end-to-end SaaS implementations, optimizing onboarding processes, and driving customer success through strong stakeholder management and cross-functional collaboration.
- Project management in SaaS environments·High
- Customer relationship management·High
- Process optimization·Medium
- Cross-functional collaboration·Medium
Only have 30 minutes?
Follow a focused preparation plan based on this job.
Start 30-minute prep
Your 30-minute plan
Review Your SaaS Implementation Experience
0–8 minList and reflect on your most relevant SaaS onboarding and delivery projects, focusing on your role, challenges faced, and outcomes achieved.
Prepare STAR Stories for Stakeholder Management
8–14 minDevelop 2-3 concise examples using the STAR method that showcase your ability to build relationships and manage expectations with customers.
Refresh Knowledge of KPIs and Process Improvements
14–20 minIdentify key metrics you have used and be ready to discuss how you have driven improvements based on data.
Research Cross-Functional Collaboration Best Practices
20–25 minReview how you have worked with internal teams and prepare to discuss strategies for effective collaboration.
Draft Targeted Questions for the Interviewer
25–30 minSelect and tailor 2-3 questions from the provided list to demonstrate your interest and strategic thinking.
Talking points
, 5 itemsEnd-to-End SaaS Implementation
You will need to demonstrate your ability to manage complex customer onboarding and delivery projects from start to finish, ensuring timely and successful outcomes.
Building and Managing Customer Relationships
The role requires strong stakeholder management skills; be ready to share examples of how you have built trust and managed expectations throughout the customer journey.
Process Improvement and Delivery KPIs
You will be expected to optimize onboarding and implementation processes; prepare to discuss how you have identified bottlenecks and used KPIs to drive improvements.
Cross-Functional Collaboration
Success in this role depends on working closely with Product, Development, and Customer Care teams; have examples ready of effective collaboration to deliver customer value.
Managing Multiple Projects Simultaneously
The ability to coordinate several customer implementations at once is essential; be prepared to discuss your organizational and prioritization strategies.
What to research
, 4 itemsSaaS Implementation Methodologies
Review best practices and frameworks for SaaS onboarding and implementation, especially those you have used in previous roles.
Customer Success Metrics and KPIs
Be ready to discuss which KPIs you have tracked and how you have used them to drive improvements in delivery and customer experience.
Cross-Functional Collaboration Techniques
Prepare examples of how you have worked with Product, Development, and Customer Care teams to deliver successful projects.
Process Optimization Experience
Think through specific instances where you improved onboarding or implementation processes, including the tools and methods you used.
Questions to ask
, 6 itemsHow is success measured for the Customer Delivery Manager in the first 6-12 months?
Why ask this? To clarify expectations and understand which outcomes are most valued.
What are the biggest challenges currently facing the customer delivery function?
Why ask this? To identify where you can add immediate value and what obstacles to anticipate.
How does the delivery team collaborate with Product, Development, and Customer Care?
Why ask this? To understand cross-functional workflows and communication channels.
What tools or platforms are currently used to manage customer implementations and track KPIs?
Why ask this? To assess the maturity of processes and where you might suggest improvements.
How much autonomy does the Customer Delivery Manager have to shape processes and strategy?
Why ask this? To gauge the level of ownership and influence you will have in the role.
What does a typical customer journey look like from onboarding to ongoing success?
Why ask this? To get a sense of the customer lifecycle and key touchpoints.
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