Technical Program Manager, Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Trust is central to Stripe’s mission to grow the GDP of the internet and the Risk team advances that mission by building products and infrastructure that Stripe businesses, Stripe product teams, and Stripe’s network of regulators and financial partners rely on. From helping businesses onboard to Stripe to managing regulatory compliance at scale, Risk is at the center of what makes Stripe run. The Technical Program Manager team is responsible for delivering the cross-Stripe programs that help businesses grow on Stripe, enable products to launch safely at scale, and Stripe to maintain its position as the most trusted network in the financial ecosystem.

What you’ll do

You will lead a team of TPMs and PGMs to deliver on Stripe’s most complex, cross-cutting, and critical programs. As a manager, you will support your team in leading programs that advance Stripe and Risk’s mission. You’ll hire, coach, and grow a team of excellent TPMs that support Stripe’s growing needs and the individuals’ careers. You will also act as a TPM yourself on the most complex initiatives that uniquely need your hands-on leadership.

Responsibilities

• Build, lead and manage high-performing teams, managers, and individuals, across multiple locations, including providing performance reviews, continual feedback, and career growth.

• Define and deliver on long-term vision and multi-year strategy for company-wide programs collaborating with product management and engineering leadership/executives.

• Define success criteria, delivery plans, track risks, and ensure successful execution of Risk’s most complex programs.

• Make substantial improvements to how the teams you work with communicate and operate to significantly increase the productivity and efficiency of the teams.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of management experience of varying seniority, including managing managers

• 8+ years of software engineering, systems engineering or technical product/program management experience

• Extensive experience in finding and growing talent through coaching, mentoring, and career development conversations

• Experience driving technical programs from ideation to delivery at scale and leading teams of Technical Program Managers who have done the same

• Experience operating autonomously and leading across multiple teams, with stakeholders in different disciplines across time zones

• Ability to demonstrate critical thinking and thought leadership

Preferred qualifications

• You are comfortable working with geographically distributed teams

• You’ve managed teams that designed and operated critical infrastructure

• You are empathetic to customer needs but visionary enough to not just deliver a faster horse

• You are excited about collaborating with teammates across Stripe’s organization

• Past experience as an engineer or similar technical role