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At a glance
- Employment type
- Full-time
- Location
- Dublin, Ireland
- Workplace
- On-site
- Category
- Product / Owner
What you'll be doing
Stripe seeks a Product Manager for Professional Services to own and refine the portfolio of service offerings. The role involves managing the full lifecycle of offerings, driving performance analytics, and ensuring alignment with market needs. Collaboration with Sales, Delivery, Finance, and Product teams is key. Based in Dublin or London.
- Maintain and govern the Professional Services offering portfolio, including scope, hours, pricing, and resource plans
- Manage the full offering lifecycle: design, build, launch, iterate, and deprecate offerings
- Ensure the portfolio stays current with new Stripe product launches
- Design and implement a governance framework for offerings
- Define and track offering KPIs and run regular performance reviews
- Analyse delivery data to refine offering design
- Conduct retrospectives with Delivery Leads to capture feedback
- Synthesize feedback from Delivery, Sales, and Finance into offering design decisions
Key requirements
Must-have
- 7+ years of Professional Services or consulting delivery experience
- Experience shaping or owning a service offering
- Commercial literacy
- Strong analytical skills
- Excellent written communication
- Product Management training or experience
- Ability to apply product thinking to service design
Nice-to-have
- Familiarity with Certinia and/or Salesforce
- Exposure to partner and SI ecosystem dynamics
Experience: 7+ years of Professional Services or consulting delivery experience
Role signals
- Technical focus
- services portfolio management
- Hands-on vs management
- Hands-on
Similar jobs
Full job description
Stripe
-
Professional Services
-
Global Transformation team
-
Dublin or London
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Stripe's Professional Services (ProServ) team helps businesses around the world design, implement, and optimise their Stripe integrations. As we scale our global delivery capability, we are building a structured portfolio of service offerings that define the scope, methodology, resourcing, and commercial terms of how we engage with our users.
About the Role
We are looking for a Product Manager (Professional Services) to own the portfolio of offerings end-to-end. The role sits at the intersection of services strategy, commercial design, and delivery operations. You will be the person who determines whether our offerings are well-designed, effectively sold, and profitably delivered and you will take action to refine the portfolio as needed.
This is not a traditional Product Manager role, but it demands the same rigour. Your "product" is the service itself: its scope, its pricing, its methodology, and its performance. You will work closely with Sales, Delivery, Finance, and Stripe's Product organisation to ensure that every offering in our portfolio is fit for purpose and continuously improving.
What You'll Do
**Own the offering portfolio for Professional Services **
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Maintain and govern ProServ’s offering portfolio including scope, hours, pricing, and resource plans for each offering. Our portfolio includes offerings designed for all user segments from start-ups to enterprises
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Manage the full offering lifecycle: design, build, launch, iterate, and deprecate offerings based on market need, delivery performance, and product roadmap changes
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Ensure the portfolio stays current as Stripe launches new products
-
Design and implement a governance framework for the portfolio of offerings
Drive offering performance analytics
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Define and track the offering KPIs: attach rate, average scope deviation, planned vs. actual burn rate, gross margin per offering, and customer satisfaction
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Run regular performance reviews and present findings to ProServ leadership with clear recommendations
Refine and Improve Offering Design
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Analyse delivery burn data to identify offerings that are systematically over- or under-scoped, and propose refinements
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Conduct structured retrospectives with Delivery Leads after engagement close to capture insights and feedback
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Serve as the structured feedback loop between Delivery (what is hard to deliver), Sales (what is hard to sell), and Finance (what is margin-accretive), synthesising those inputs into offering design decisions
Who You Are
Required
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7+ years of Professional Services or consulting delivery experience
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Demonstrable experience shaping or owning a service offering
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Commercial literacy
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Strong analytical skills
-
Excellent written communication
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Product Management training or experience
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The ability to apply product thinking (hypothesis, prototype, measure, iterate) to service design
Preferred
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Familiarity with Certinia and/or Salesforce
-
Exposure to partner and SI ecosystem dynamics
Interview prep pack
Grounded in this listing. Use it to prepare examples before you apply.
Your interview focus
You will be assessed on your ability to own and refine Stripe's Professional Services portfolio, applying product management and commercial skills to service offerings. Expect focus on lifecycle management, analytics, cross-functional collaboration, and structured service design.
- Service offering lifecycle·High
- Performance analytics·High
- Cross-functional collaboration·High
- Commercial acumen·High
Only have 30 minutes?
Follow a focused preparation plan based on this job.
Start 30-minute prep
Your 30-minute plan
Map Your Service Offering Experience
0–8 minList concrete examples where you owned or shaped service offerings, focusing on lifecycle management and measurable outcomes.
Review Key Service KPIs
8–15 minIdentify and understand metrics like attach rate, margin, and scope deviation, and how you have used them to drive improvements.
Practice Product Thinking Scenarios
15–23 minOutline how you have applied hypothesis-driven, iterative approaches to service design and improvement.
Prepare Stakeholder Collaboration Stories
23–30 minRecall situations where you synthesized feedback from multiple teams to refine a service, emphasizing communication and decision-making.
Talking points
, 6 itemsService Offering Lifecycle Management
You will design, launch, iterate, and retire service offerings; understanding this process is central to the role.
Performance Analytics and KPIs
You must define, track, and interpret key metrics like attach rate, margin, and scope deviation to drive portfolio improvements.
Product Thinking in Services
Applying hypothesis-driven, iterative approaches to service design is a core expectation for this position.
Cross-functional Stakeholder Management
You will synthesize feedback from Sales, Delivery, and Finance to refine offerings, requiring strong collaboration skills.
Commercial Design and Governance
You are responsible for pricing, resource planning, and governance frameworks, demanding commercial literacy.
Retrospectives and Continuous Improvement
Running structured reviews and implementing feedback is key to evolving the service portfolio.
What to research
, 3 itemsService Offering Lifecycle Ownership
Expect deep questions on how you have managed the end-to-end lifecycle of service offerings, including design, launch, iteration, and deprecation.
Performance Analytics and KPI Tracking
Be ready to discuss how you define, track, and act on key performance metrics to improve offerings and drive commercial outcomes.
Cross-functional Feedback Synthesis
Prepare to explain how you gather and integrate feedback from Sales, Delivery, and Finance to refine service design and delivery.
Questions to ask
, 6 itemsHow does the Professional Services team collaborate with Product and Sales at Stripe?
Why ask this? To understand cross-functional dynamics and collaboration expectations.
What are the biggest challenges currently facing the ProServ offering portfolio?
Why ask this? To gauge immediate priorities and where you can add value.
How is success measured for this role and the offerings portfolio?
Why ask this? To clarify performance expectations and key metrics.
What governance frameworks are currently in place for managing service offerings?
Why ask this? To learn about existing processes and where you might contribute improvements.
How does Stripe ensure offerings stay relevant as new products are launched?
Why ask this? To understand how the team adapts to a changing product landscape.
What opportunities exist for professional growth within the ProServ team?
Why ask this? To assess long-term fit and advancement potential.
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